Privacy Policy
Last Updated: 18th April, 2024
Welcome to Rapidfacto (hereinafter referred to as “Rapidfacto,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, software, and services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1. Who We Are
Rapidfacto is a SaaS (Software as a Service) company based out of India. Our registered address is:
Opp. Dewan Mill, Old DC Road, Sonipat, Haryana – 131001, India
We provide MES (Manufacturing Execution System) and QMS (Quality Management System) software solutions specifically tailored for the Medical Device Industry.
2. Information We Collect
2.1 Personal Information
- Account Information: When you register or subscribe to our Services, we may collect information such as your name, email address, company name, job title, and contact information.
- Authentication Information: For login and authentication, we use Firebase (by Google). As part of this process, we may collect information necessary to establish and maintain a secure login (e.g., unique identifiers).
- Billing Information: If our Services include paid features, you may be required to provide billing information, such as credit card details or other payment information (processed via third-party payment processors, if applicable).
2.2 Non-Personal Information
- Usage Data: We may collect data about how you interact with our Services, such as the pages or features you use, the time spent on certain pages, and other diagnostic data.
- Device Information: We may collect information about the device you use to access the Services, including IP address, browser type, and operating system.
3. How We Use Your Information
We use the collected information to:
- Provide and Maintain Services: Ensure the functionality and security of our Services.
- Authentication: Facilitate secure login using Firebase (Google services).
- Hosting: Host and process user data on our Oracle Cloud servers.
- Customer Support: Respond to your inquiries and provide technical assistance.
- Service Improvements: Monitor the usage and performance of our Services and improve their quality, security, and user experience.
- Legal Obligations: Comply with legal obligations, resolve disputes, and enforce our agreements.
4. Cookies and Other Tracking Technologies
We may use cookies or similar tracking technologies to enhance user experience, analyze trends, administer the Services, and gather demographic information about our user base as a whole. You can control the use of cookies at your browser level. If you reject cookies, you may still use our Services, but your ability to use some features or areas of our Services may be limited.
5. How We Share Your Information
We value your privacy and do not sell or rent your personal information to third parties. We only share your information under the following circumstances:
- With Firebase (Google): For authentication and related security processes.
- With Oracle Cloud: For hosting your data and enabling our Services to operate effectively. Oracle doesn’t access your data.
- Legal Compliance: If required by law, regulation, legal process, or governmental request, or to protect the rights or property of Rapidfacto.
- Business Transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity. You will be notified via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We do not share user information with any other third parties for advertising, promotional, or data analytics purposes beyond what is necessary for the functionality and security of our Services.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. After that time, we will either delete or anonymize your information or, if deletion or anonymization is not possible, securely store it and isolate it from further use.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, update, or request deletion of your personal information.
- Withdraw your consent for data processing at any time (where applicable).
- Object to or restrict the processing of your personal information.
- Request portability of your personal information.
To exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section below. We will respond to all requests in accordance with applicable data protection laws.
9. Children’s Privacy
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we might have collected personal information from a child, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect the personal information we collect. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Rapidfacto
Opp. Dewan Mill, Old DC Road,
Sonipat, Haryana – 131001, India
Email: [email protected]
Thank you for trusting Rapidfacto with your information. We are committed to upholding the highest standards of privacy and security in delivering our Services to you.